Installation: If the buyer needs, the seller will send one or two technicians (one is electrical engineer, one is mechanical engineer) to install the machines and help train the workers. The buyer should be responsible for the round air tickets and be responsible for the hotel, meal fees. the buyer should pay the technician salary, which is 50USD per day per person.
Warranty time: One year. From the date of signing Test Acceptance
During the warranty time, the broken spare parts caused by the machine problems are free to be provided for the Buyer, and the Buyer is responsible for postage. Provided that the spare parts are broken caused by inappropriate operation or other irresistible incidents, includes all kinds of natural disasters, fire, wars, etc, the Buyer shall be responsible for all fees, including spare parts fee and postage.
FAQ
1.Question:Are you a manufacturer?
Answer:
Yes,we are the professional insulating glass processing machines manufacturer, which has 16 years history since 2001.
2.Question: How about the service ?
Answer:
1).Reply it at once in WhatsAPP,if by email,it will be reply within 12 hours.
2).18 hours for after-sale serive
4).more than 15 years experience in this kind machine field
5).fluent english ,communication barrier free. Point-to-point service help you solve the problems timely.
3.Question:What's the guarantee ?
Answer:
1). Our guarantee for 18 months.
2). 18 hours' technical support by email, video or calling
3). English manual and video tutorial
4). 24 hours on line service each day, free professional technical support.
4. Q: Do you provide equipment operation training?
Answer:
A: Yes. We can will send one or two professional technicians (one is electrical engineer, one is mechanical engineer) to install and adjust the machines and help train the workers.
5.Question:Why your price isn't the lowest price compared with others company or factories ?
Answer:
1) We are a innovative enterprises, not only a produce factory. We have a a professional and experienced technical elite team. Every year we will apply for innovation patents for our insulating glass machine, likes auto gas filiing machine, auto loading machine and etc.
2)Compared with the same level brand, we have the same functions and components, but our price is the most competitive. At the same time, our after sales service is satisfactory. We have a good reputation in our customers.
